Shipping and Returns

Learn more about RÚDI MIRO shipping and returns polices below, and get in touch with us if you have any further questions via email here or chat with us on Messenger – Monday to Friday, 9am to 5pm AEST. 

*Due to recent events, shipping timeframes are a guide only. Standard and Express Post updated to reflect current Australia Post shipping guide timeframes.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email. All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

Please note, this charge is for transport costs only. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. RÚDI MIRO will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products. Please contact our Customer Care team if you have any questions prior to ordering.

RETURNS
We want you to love your RÚDI MIRO but understand you may change your mind.

Try your purchase(s) on in the comfort of your home and should you need to send them back, you have 14-days from the date of delivery to access a full refund (via your chosen payment method minus shipping any shipping charges). If you require a different size, style or colour, please drop us an email first with Order number in subject title and we will see if we can assist.

Simply send your item(s) back using the returns form found in your order. This must be filled in and sent back with your item(s) to qualify for a refund.

In order to get your return back to us, please follow the below instructions:

1. Put the item(s) you are returning back inside the satchel you received
2. Fill out the returns label received with your order and include inside satchel
3. Label the parcel with the returns address listed below to the outside of the satchel and seal securely
4. Visit your local post office and send it back to us (we recommend you using a registered and trackable method of return shipment and note we do not accept liability for lost returns)
   
   LEXINGTON LOGISTICS
   RÚDI MIRO (RETURNS)
   Building 8, 50 Raubers Road
   Banyo, QLD
   4014

We only accept returns in new, unworn condition.

Original RÚDI MIRO garment tags must be attached.

We offer 14-days from the date of delivery for you to return your item(s).

Your refund will be returned to the original form of payment used to make the purchase within 7-business days of your return being processed.

Any item(s) returned outside this time frame are accepted at the discretion of RÚDI MIRO and may only be refunded as a store credit.

SALE ITEMS: We do not offer refunds on sale item(s) unless deemed faulty therefore we kindly ask you to consider this before committing to a purchase. Exchanges of size are welcome however must meet all aspects of our Return Guidelines. Exchanges of size are subject to item/style availability. Please email help@rudimiro.com before sending back your item for an exchange.

If you place an order using a gift card or credit note and choose to return an item, your refund will be issued as a gift card . If it is a part payment, we will give you an option to have it returned as a full gift card or as per your part payment.

Returns that do not meet our above guidelines on receipt of arrival will not be accepted and will be sent back to you.

GIFT CARD & CREDIT NOTES
Gift cards and credit notes are not redeemable for cash and are to be used within six months of date upon receipt of. Unfortunately we are unable to take responsibility for any loss of a gift card or credit note nor are we able to extended the use-by-date. All gift cards and credit notes are void after the use-by-date. If you have issues using yours, please email us at help@rudimiro.com.