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FAQ’S

 

WHAT’S ON YOUR MIND?

FREQUENTLY ASKED QUESTIONS

Buy

Can I make a change to my order once it’s been placed

If you require any changes to your order including incorrect address details and sizing, please contact us immediately to ensure adjustments can be applied.

Unfortunately, if your order has already been processed we may not be able to apply such changes although we will try our best to be as accommodating as possible. RÚDI MIRO accepts no responsibility for incorrect details entered, however our usual returns process is available and does apply. 

How can I track my order with RÚDI MIRO?

Every RÚDI MIRO order will receive an email once it has been processed containing tracking details. Please follow the steps in this email to track your order, or you can do so here.

How do I create an account with RÚDI MIRO?

You will need to create an account with RÚDI MIRO to complete your purchase or save an item to your Wishlist. We have a few ways for you to so.

To register an account, click here and follow the steps. You can sign up via email or with your Facebook and Google accounts.

By creating an account, you can conveniently track your orders, add products to your Wishlist, preview our newest collections and access all of the latest RÚDI MIRO news before anyone else.

How do I make a purchase from RÚDI MIRO?

Yay, you want to purchase some RÚDI MIRO. Thank you! You can access your must-have styles at the click of a finger.

Use our SHOP > ALL > NEW > STYLE links at the top of our page (desktop) or via the side menu on mobile to browse through our collection.

Once you have found the style you like, choose your size and colour and click add to shopping bag on the page.

You can also happily review or edit your shopping bag prior to purchasing.

Once you are happy with the item(s) in your shopping bag, click proceed to purchase. 

I’ve forgotten my password, what should I do?

Oh no, never fear, resetting your password for RÚDI MIRO is easy. Follow the “Forgot Password” prompts on the sign in page. For security reasons, you won’t be able to access your old one therefore you will be required to create a new password. If you have any further issues, please email our customer care assistants at help@rudimiro.com.

My Gift Card / Credit Note Expired

Gift cards and credit notes are not redeemable for cash and are to be used within six months of date upon receipt of. Unfortunately we are unable to take responsibility for any loss of a gift card or credit note nor are we able to extended the use-by-date. All gift cards and credit notes are void after the use-by-date.

What currency can I pay in?

Currently, we process all orders in Australian Dollars (AUD). If shopping outside of Australia your order will be billed as Australian Dollars. We advise your check with a reputable currency convertor prior to purchasing to gain an understanding of predicted subtotal price in your currency.

What forms of payments does RÚDI MIRO accept?

At RÚDI MIRO, we accept Visa, MasterCard, PayPal and AfterPay. All payments are processed through a secure checkout system provided by Stripe.

What if my item is faulty when it arrives?

Oh no, we are so sorry to hear. We aim to provide our customers with the upmost quality and standards on all RÚDI MIRO pieces. If you received an item with a manufacturing fault, our customer care assistants will be more than happy to resolve this for you.

Drop us an email at help@rudimiro.com asap and we will assist. By also including a photo showcasing the issue that will help speed up the process.

What if my order hasn’t arrived?

Oh no, we are so sorry to hear this. Please contact our customer care assistants asap via email at help@rudimiro.com. 

What if placed an order and the item I purchased wasn’t available?

RÚDI MIRO produces limited stock quantities and our levels online are not updated in real time, therefore items may be sold out at the time of purchase. If a sold out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, refund or store credit. We apologise in advance if this is the case.

What is Afterpay?

Get what you want now and pay for it over 4 equal fortnightly payments. There’s no interest or fees and get your items delivered now!

Nothing extra to pay, no interest or fees – as long as you pay on time*

Spend up to $1000

TO ACCESS AFTERPAY, YOU NEED:

  • An Australian debit or credit card
  • To be over 18 years of age
  • To live in Australia

TO USE THIS AFTERPAY AS PAYMENT, YOU NEED TO:

  • Add your items to your bag and checkout as normal
  • At time of checkout select Afterpay as your payment method
  • Enter your details with Afterpay and you’re done
  • Your payment schedule will be emailed to you

ALSO NOTE:

  • The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
  • Your payment schedule will be emailed to you
  • If you wish to return your items you can choose an exchange, or the payment plan can be cancelled
  • *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

To make yourself aware of Afterpay’s full terms and conditions, please checkout their website first.

Browse

Can I save an item for another day?

You certainly can! We have an “Add to Wishlist” button on every item available at RÚDI MIRO. Simply click the love heart icon on Quick View or Add to Wishlist on the product page to save it.

You will be required to log in or create an account to view and save your Wishlist. Items are saved for up to 30-days or until out of stock. To do this, head to our next section on ‘Creating an Account’.

How do I create an account with RÚDI MIRO?

You will need to create an account with RÚDI MIRO to complete your purchase or save an item to your Wishlist. We have a few ways for you to so.

To register an account, click here and follow the steps. You can sign up via email or with your Facebook and Google accounts.

By creating an account, you can conveniently track your orders, add products to your Wishlist, preview our newest collections and access all of the latest RÚDI MIRO news before anyone else.

Delivery

Do you ship to PO Boxes, post lockers or freight forwarding addresses?

Within in Australia, we can ship to P.O. Boxes and Parcel Lockers using Australia Post. Regarding freight-forwarding addresses, please email us at help@rudimiro.com prior to purchasing so we can confirm with our shipping providers. 

How can I track my order with RÚDI MIRO?

Every RÚDI MIRO order will receive an email once it has been processed containing tracking details. Please follow the steps in this email to track your order, or you can do so here.

How long does delivery take and when can I expect my order to arrive?

For all of our shipping and delivery information, please click here.

How much duties and taxes will I have to pay if shipping internationally?

RÚDI MIRO is not responsible nor liable for any import duties, customs or local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. RÚDI MIRO will not be held liable if your product is seized by customs. We advise that you are familiar with your package destination’s rules and regulations relating to importing foreign goods and products. 

What countries does RÚDI MIRO shop to?

What a dream to have strong, confident women all over the world wearing RÚDI MIRO. Even if you live outside of Australia, you may be in luck to get your hot little hands on our stuff. Currently, we ship to most countries via Australia Post International or DHL (depending on country). Please drop us an email if you’d like to confirm whether we ship to you. 

What if my item is faulty when it arrives?

Oh no, we are so sorry to hear. We aim to provide our customers with the upmost quality and standards on all RÚDI MIRO pieces. If you received an item with a manufacturing fault, our customer care assistants will be more than happy to resolve this for you.

Drop us an email at help@rudimiro.com asap and we will assist. By also including a photo showcasing the issue that will help speed up the process.

What if my order hasn’t arrived?

Oh no, we are so sorry to hear this. Please contact our customer care assistants asap via email at help@rudimiro.com. 

Return

How do I return an order from outside Australia?

If you are sending back an item(s) for return from outside Australia, please know that we currently don’t offer free returns (please note: our standard returns policy still applies). Customers are responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so we recommend using a tracked method for a safe delivery.

In order to get your return back to us, please follow the below instructions:

  1. Put the item(s) you are retuning back inside the satchel you received (remove all prior shipping labels)
  2. Fill out the returns label and include inside the satchel
  3. Attach the returns address sticker received with your order to the outside of the satchel and securely tap close
  4. Visit your local post office and send it back to us

You can also choose to send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees. Any duties and taxes paid are non-refundable.

Please send your return to:

RÚDI MIRO (RETURNS)
Level 1
70 Berwick Street, Fortitude Valley
Brisbane, QLD, 4006
Australia

We advise that you drop our customer care assistants an email prior to you shipping your return back to us so we can be sure to keep an eye out on it and make note of the date. Please also note that we will only offer a refund on international postage for item(s) with manufacture faults and our standard returns policy applies for a faulty item(s). Please keep proof of postage to assist us during this process. 

How long does it take for my refund to be processed?

Once we receive your return, please allow 2-3 business days for your return to be processed at RÚDI MIRO HQ, then up to 7 business days for the funds to clear in your account (this timeframe may differ depending on your method of payment). Your refund can only be credited back to the original form of payment. You will receive an email from our customer care assistants once your refund has been processed so you know to look out for it.

 

I live in Australia, how do I return my order?

You can find the complete details regarding RÚDI MIRO returns here.

We currently offer Free returns for any unwanted item(s).  In order to get your return back to us, please follow the below instructions:

  1. Put the item(s) you are retuning back inside the satchel or box you received (remove all prior shipping labels)
  2. Fill out the returns label and include inside the satchel
  3. Attach the pre-paid returns address sticker received with your order to the outside of your parcel and securely tap close
  4. Visit your local post office and send it back to us

RÚDI MIRO (RETURNS)
Level 1
70 Berwick Street, Fortitude Valley
Brisbane, QLD, 4006
Australia

We recommend dropping us an email at orders@rudimiro.com with your Order Number in Subject Title just to let us know you have shipped it back to us.

I purchased with a Gift Card & want to return something?

If you place an order using a gift card or credit note and choose to return an item, your refund will be issued as a gift card . If it is a part payment (i.e. part gift card, part credit card), we will give you an option to have it returned as a full gift card or as per your part payment.

What if I need to exchange something for a different size or colour?

Unfortunately, we only offer a refund and don’t process exchanges (this is due to the nature of how fast our stock moves). If you would like to exchange something for a different size or colour, simply return the original item(s) using our standard returns process for a full refund and place a new order.

What if my item is faulty when it arrives?

Oh no, we are so sorry to hear. We aim to provide our customers with the upmost quality and standards on all RÚDI MIRO pieces. If you received an item with a manufacturing fault, our customer care assistants will be more than happy to resolve this for you.

Drop us an email at help@rudimiro.com asap and we will assist. By also including a photo showcasing the issue that will help speed up the process.

What if placed an order and the item I purchased wasn’t available?

RÚDI MIRO produces limited stock quantities and our levels online are not updated in real time, therefore items may be sold out at the time of purchase. If a sold out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, refund or store credit. We apologise in advance if this is the case.

How do I create an account with RÚDI MIRO?

You will need to create an account with RÚDI MIRO to complete your purchase or save an item to your Wishlist. We have a few ways for you to so.

To register an account, click here and follow the steps. You can sign up via email or with your Facebook and Google accounts.

By creating an account, you can conveniently track your orders, add products to your Wishlist, preview our newest collections and access all of the latest RÚDI MIRO news before anyone else.

I’ve forgotten my password, what should I do?

Oh no, never fear, resetting your password for RÚDI MIRO is easy. Follow the “Forgot Password” prompts on the sign in page. For security reasons, you won’t be able to access your old one therefore you will be required to create a new password. If you have any further issues, please email our customer care assistants at help@rudimiro.com.

Updating…
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SIZE CHART

  6 8 10 12 14
Bust 81cm 86cm 91cm 96cm 101cm
Waist 63cm 68cm 73cm 78cm 83cm
Hip 91cm 96cm 101cm 106cm 111cm