SHIPPING WITHIN AUSTRALIA

We ship with Sendle and Australia Post.

All orders are processed the next working day. Once your order has been processed and is ready to ship, you will receive an email notifying you along with a unique tracking number. You can track your order here or via the instructions found in your email. 

We recommend providing a business address where possible or where someone will be able to sign for the delivery between 9am and 5pm. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Rúdi Miro will not take responsibility if the signee is fraudulent. If you contact Australia Post and request “Safedrop” Rúdi Miro will not be held liable for missing parcels.

^To qualify for next day delivery, your order must be placed prior to 2pm AEST Monday to Friday, and is subject to the Express Post Guarantee. If placed past this timeframe, your order will be processed the next business day.

Unfortunately, we cannot guarantee that you will receive your package within the timeframe expected. To see anticipated time of delivery for your location, please click here. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.

SHIPPING OUTSIDE AUSTRALIA

For shipping outside of Australia, we use DHL’s Express Worldwide service or Australia Post (depending on destination).

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email.

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

Please note, this charge is for transport costs only. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. RÚDI MIRO will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products. Please contact our Customer Care team if you have any questions prior to ordering.

ORDER TRACKING

Want to track your order? You can do that here.

RETURNS

We want you to love your RÚDI MIRO but understand you may change your mind. 

Try your purchase(s) on in the comfort of your home and should you need to send them back, you have 14-days from the date of delivery to access a full refund (via your chosen payment method). If you require a different size, style or colour, please drop us an email first with Order number in subject title and we will see if we can assist.

Simply send your item(s) back using the returns form found in your order. This must be filled in and sent back with your item(s) to qualify for a refund.

RÚDI MIRO offers free domestic returns (Australia). In order to get your return back to us, please follow the below instructions:

1. Put the item(s) you are returning back inside the satchel you received
2. Fill out the returns label received with your order and include inside satchel
3. Place the pre-paid returns address sticker to the outside of the satchel and seal securely
4. Visit your local post office and send it back to us

RÚDI MIRO (RETURNS)
Level 1
70 Berwick Street, Fortitude Valley
Brisbane, QLD, 4006

RETURN GUIDELINES:

We only accept returns in new, unworn condition

Original RÚDI MIRO garment tags must be attached

We offer 14-days from the date of delivery for you to return your item(s)

Your refund will be returned to the original form of payment used to make the purchase within 7-business days of your return being processed

Any item(s) returned outside this time frame are accepted at the discretion of RÚDI MIRO and may only be refunded as a store credit

SALE ITEMS: We do not offer refunds or exchange on sale item(s) unless deemed faulty therefore we kindly ask you to consider this before committing to a purchase

If you place an order using a gift card or credit note and choose to return an item, your refund will be issued as a gift card . If it is a part payment, we will give you an option to have it returned as a full gift card or as per your part payment.

Returns that do not meet our above guidelines on receipt of arrival will not be accepted and will be sent back to you

GIFT CARD & CREDIT NOTES

Gift cards and credit notes are not redeemable for cash and are to be used within six months of date upon receipt of. Unfortunately we are unable to take responsibility for any loss of a gift card or credit note nor are we able to extended the use-by-date. All gift cards and credit notes are void after the use-by-date. If you have issues using yours, please email us at help@rudimiro.com.